SHIPPING AND DELIVERY

All orders are processed within 48 hours. Standard shipping takes 2-3 weeks depending on delivery location. Every package goes through customs which can sometimes delay the process. Bear in mind that delivery dates given by the postal services are only estimates and not guarantees. During the months of November and December, shipping may take up to 3-4 weeks due to the holidays.

We aim to deliver the Product to you at the place of delivery requested by you in your Order.

We aim to deliver within the time indicated by us at the time of your Order but we cannot promise an exact date of delivery when you submit your Order. We always aim to deliver within a reasonable time from the date of any Order which we accept but we cannot guarantee any exact delivery dates.

We shall use our reasonable efforts to contact you if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery.

We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

All risk in the Product shall pass to you upon delivery. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

If you would like to return a product, you should mail your product to 33 Bloor Street East, Toronto ON M5D 8C6. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

QUESTIONS?

Call us at 1 (888) 375-3835 or email us at support@goplaymedia.co